Order & deliveries

Order status

• I have not recieved an order confirmation, what should I do?
• My order is a gift, can you exclude the invoice in the shipment?
• Has my order gone through?

Changes to an already placed order

• I have entered the wrong delivery information
• How can I cancel an order?
• I have entered the wrong email adress
• Can I make changes to my order?

Shipping information

• Which delivery options can I choose from?
• How long is the delivery time?
• Is the shipping free?
• How much does shipping cost?
• Which countries do you ship to?
• Where do you ship from?

Delivery information

• Customs fee UK
• I want to change delivery option
• I can't track my package
• I still haven't received my order, what should I do?
• What happens if I don't collect my package?
• Can someone else pick up my package?

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Problems with delivered parcels

• An item in my order is defect
• There is a product missing from my order
• Shipping damage
• I ordered or received the wrong size, color or product, what should I do?