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Madeleine

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  • Return of a campaign order

    In the case of a partial return that results in the adjusted amount falling below the limit to receive the promotional offer, such as a gift with purchase or any kind of package offer, etc., the pr...

  • Have you received my return?

    We normally receive the returned order within 3-7 working days to our warehouse and we handle your return within 14 days. You will receive an email from us with the returned order has been handled....

  • What is your return policy?

    Our return policy means that you have full right of cancellation and return 30 days after you receive the product. The condition is that you have not used the product and it must be in undamaged co...

  • Return fee

    We charge a return fee of 4.90 EUR for returns. Exchanges are offered at no additional cost.

  • Not apporved returns

    The goods must be in their original condition, in the original packaging, and with all the labels attached. The return will not be accepted if the garment has been worn or washed. Swimwear can be r...

  • Can underwear be returned?

    Underwear such as bras, sports bras and socks can be returned as long as all tags, labels and plastic protection are still attached and the product is unused and in its original packaging. Panties ...

  • Return DHL International

    The return label with DHL Express is valid for 1 week at a International DHL Express Service Point (not a post office) or with pick-up. Option 1: Drop off your shipment at a service point - Drop of...