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Madeleine

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Latest activity by Madeleine
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    Madeleine created an article,

    Products back in stock

    At Röhnisch, we do not have specific dates for when products will be restocked. We release four collections each year: two for activewear and two for golf wear. These releases generally take place ...

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    Madeleine created an article,

    Customs fee UK

    At Röhnisch, we're committed to ensuring a seamless shopping experience for our UK customers. We've taken steps to eliminate taxes and VAT for purchases from the UK. Rest assured, we cover all impo...

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    Madeleine created an article,

    Materials

    All of our products are free from: PVC PCFFormaldehydeHeavy MetalsPhthalatesOrganic Thin Compounds

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    Madeleine created an article,

    Not apporved returns

    The goods must be in their original condition, in the original packaging, and with all the labels attached. The return will not be accepted if the garment has been worn or washed. Swimwear can be r...

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    Madeleine created an article,

    Can not find size to exchange to

    If you cannot find the size you wish to exchange to in the drop-down menu, it means the product is out of stock. To return the item for a refund, please go back and select "return" instead of "exch...

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    Madeleine created an article,

    How do I find my order number?

    You will find your order number in the order confirmation email. We sent it through this email address order@rohnisch.com (it is a non-reply email address). Please note that the order number is 6 n...

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    Madeleine created an article,

    Return fee

    We charge a return fee of 4.90 EUR for returns. Exchanges are offered at no additional cost.

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    Madeleine created an article,

    I want to exchange an item bought at a discount

    To make an exchange of an item that you bought with a discount, simply register the exchange in our return portal found here.  

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    Madeleine created an article,

    I want to exchange the size, how do I do it?

    To initiate an exchange, please register your return via our returns page here. Start by entering your order number and email address, then select "exchange." In the next step, you will be prompted...

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    Madeleine created an article,

    How do I return one item and exchange another?

    To make a refund for one item and an exchange for another item, you will need to register two separate returns - one for the return and one for the exchange. Please note that if you cannot find the...