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Madeleine

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  • Can I exchange an item in a store?

    No, exchanges cannot be made in a physical store. Röhnisch does not have any physical stores, and our resellers are unable to process exchanges for items purchased from our webshop.

  • Can I add a discount code after I’ve placed an order?

    Discount codes must be entered at checkout and cannot be added to an order once it has been placed. If you have a valid code, you’re welcome to use it on a future purchase—just make sure to check t...

  • Products back in stock

    At Röhnisch, we do not have specific dates for when products will be restocked. We release four collections each year: two for activewear and two for golf wear. These releases generally take place ...

  • Customs fee UK

    At Röhnisch, we're committed to ensuring a seamless shopping experience for our UK customers. We've taken steps to eliminate taxes and VAT for purchases from the UK. Rest assured, we cover all impo...

  • Materials

    All of our products are free from: PVC PCFFormaldehydeHeavy MetalsPhthalatesOrganic Thin Compounds

  • Can not find size to exchange to

    If you cannot find the size you wish to exchange to in the drop-down menu, it means the product is out of stock. To return the item for a refund, please go back and select "return" instead of "exch...

  • I want to exchange an item bought at a discount

    To make an exchange of an item that you bought with a discount, simply register the exchange in our return portal found here.  

  • I want to exchange the size, how do I do it?

    To initiate an exchange, please register your return via our returns page here.Start by entering your order number and email address, then select "exchange." In the next step, you will be prompted ...

  • How do I return one item and exchange another?

    To make a refund for one item and an exchange for another item, you will need to register two separate returns - one for the return and one for the exchange. Please note that if you cannot find the...

  • Why can't I choose invoice as the payment method?

    If you cannot select an invoice as payment via Klarna, it can be due to several reasons. One reason may be that you have not entered your registered address. Contact Klarna´s customer service for m...