There can be different reasons to why you have not received your order yet. Sometimes packages can be delayed, especially around holidays such as Christmas. In the first place, please keep track of...
We are sorry to hear that you want to make a claim of a product. Please contact our customer service with your order number, pictures of the product and a description of what happened. If the compl...
If you want to see our current updates on jobs, you can find it here: https://www.rohnisch.com/se/sv/career-page.html You can also send a spontaneous job application to career@rohnisch.se
I want to make a return, how do I do it? You can easily register your return online by following the steps on our return page (https://www.rohnisch.com/customer-service/returns). A return label wil...
You will see the delivery option for your country in check-out. We work with delivery companies such as Budbee, Postnord, Schenker, DHL and UPS. An email will be sent to you when the order has b...
The delivery time depends on the country you live in. There is an estimated delivery time shown when you choose the delivery company in check-out. If you place your order before 11:00 a.m. on a wee...
If you have received a discount code, you can use it in our check-out. You add it where it says "Add discount code" and then press add. Note that there must be no spaces before or after the code. P...
We do not sell gift cards on our website.
When an product is missing from your order, it can be due to various things, such as the product being out of stock, the product being lost in delivery or a human error in the warehouse. Please con...
If you have not received an order confirmation, it may be that your order did not go through or that you entered the wrong email address when making your purchase.Contact our customer service and w...