Orders are shipped from our EU warehouse in Sweden. Orders are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes and we cannot pr...
You can choose a postal agent at check-out when placing your order. If you wish to make changes after the order has been placed, please contact the delivery company. Contact our customer service if...
Normally you should receive the order in a few days from ordering, and the estimated delivery time of your order was showed in check-out. Once your order has been placed, it will be processed by th...
We exclude the invoice in all of our parcels due to sustainable reasons.
Your order has gone through if you have received an order confirmation to your inbox. If you cannot find it, please check spam inbox in case the email is there. Otherwise, please contact our custom...
If your order has not left our warehouse, there is a possibility to still make minor changes that do not affect the order value of your order. Such as changing the size or color. Contact our suppor...
We have a 30-day right of return from the day you collect your order, provided that the products are in the same condition as when you received them.
When the returned goods arrive, the garments are checked and then the refunded amount is reduced by the return shipping cost, i.e. the cost of the return is charged from the original invoice. The r...
You will find your order number in the order confirmation email. We sent it through this email address order@rohnisch.com (it is a non-reply email address). Please note that the order number is 6 n...
You can either pay your invoice and then wait for a refund when we have received your return, or you can "pause" your invoice in Klarna. To pause your invoice, you must log in to your account at kl...